TIKOOL Promise

At TIKOOL, we believe that shopping for eyewear online should be easy, safe, and satisfying. That’s why we created the TIKOOL Promise—a set of customer-first commitments designed to give you complete peace of mind, from browsing to delivery and beyond.

1. We guarantee your satisfaction

We stand behind the quality of our eyewear. If your glasses don’t meet your expectations—whether in fit, function, or feel—our customer service team is ready to help. Your satisfaction is our priority, always.

2. Safe Payment Mode

Your payment information is safe with us. TIKOOL uses SSL-encrypted checkout and works only with trusted payment gateways to protect your financial data. Shop with total confidence.

3. Reliable & Tracked Delivery

We partner with trusted global logistics providers including UPS, FedEx, DHL, and YANWEN to ensure your glasses arrive safely and on time. Every order comes with a tracking number, so you can follow your package every step of the way—whether you’re in New York, Toronto, or Tokyo.

4. Easy Returns & Refunds

We offer a hassle-free return and refund policy. If your glasses aren’t quite right, you can easily return them within our return window. We’ll either refund your payment or help you find a better match.

We’re not just selling glasses—we’re delivering comfort, confidence, and care in every box. The TIKOOL Promise is our way of making sure you always feel supported, secure, and stylish.

Thank you for choosing us to be part of your vision journey.